paulgt2164 said:
So in addition to the 10+ things they screwed up for me this past year - let me tell you about their latest as it is so hilariously incompetent I can't fathom.
I sent a certified, tracked, signature required first class envelope to San Bernadino on December the 21st 2020.
The envelope was "guaranteed" to be there on the 26th, which I knew was B.S. but I figured as long as it got there before the first of the year it was fine.
In the envelope was/is a money order for $535.
The envelope makes it to San Bernadino on time - the 26th! But does it go to the recipient? Nope. It stays there for a few days, then goes to Pasadena for some reason. Sits there for a few days. Then it comes back to Phoenix and sits here for a while.
So today (1/13) I go into my local post office to get a refund - as this was time sensitive and the ship has already sailed on the transaction. The tracking just shows "in transit" from Phoenix. I want a refund of the money order. I have all the receipts and paperwork.
So what is the process for this? Took three employees to find out how to do it. Then they can't just refund me. I have to have an "inquiry" performed. Guess what....that COST $6.25. I have to PAY them to refund me MY money that THEY screwed up. Unbelievable.
On top of that bullshit, the "inquiry" may take up to thirty days, and IF they decided to refund me it will be via a check mailed by the USPS. They can't just refund to original payment method (debit) and they can't refund me an item that is in their possession, that I have receipts for, and that they have basically lost at this point.
Absolutely unacceptable and ridiculous. I informed all my customers and suppliers today that I will no longer do any business that requires USPS. This was the last straw. All the bulk garbage mail gets here/there no issues - but anything else is lost, stolen, delayed, or buried. Now I am 30 days out on the possibility of a refund - IF they deem I get one. Then I have to wait for them to do the one thing they are supposed to do, but can't - and that is mail me a check.
F*ck the USPS.
So update on this.... Last week or so guess what magically appeared. My money order I sent on the 21st of December. I tripled checked the address - it was correct. For whatever reason they returned it to me.
Since I had the receipts and all I figured I can just go cash it and get my money back......
They will do that if you have both parts of the money order (the actual money order and the tear off section.)
Problem with that is they may not have enough cash on hand to do it. I went to the post office I purchased it from - and they didn't have enough money. They referred me to the branch a few miles away. I drove there - they don't have enough money.
The employee there literally said "Take it to a P.O. in the ghetto as most people there will be using cash...."
I asked if they could reissue it so I could put my name on it - and cash it at the bank. He said most banks won't cash a USPS money order and they can't reissue.
So I drive all they down to a P.O. off grand ave and something - and they had enough cash.
So the post office will issue a money order - and then can't honor it unless you happen to stroll into a P.O. when they have had a busy cash day. Even the employees I dealt with knew this was the king of stupidity - I only wish I had known before I underwent the endeavor.
One tried the "it was chrismas excuse" - which I replied "that christmas, so unpredictable - don't we all wish it was on the same day every year?" she just stood there looking confused = and then she rolled into the "in these unprecedented times" - which I laughed and said "USPS has had nearly a year to adjust." I told her I wasn't blaming her - but stop feeding me B.S. excuses and give me my money.
All this was to buy a Lyman Great Plains Rifle - and of course now I have negative feed back I am fighting (because the seller thought I was working some sort of scam) I am out the cost of the priority envelope, inquiry fee, and money order fee, and I now have to find another one of the rifles.
I ordered something from a clothing vendor today,and some car parts - and I paid double the shipping just to avoid having to deal with the utter incompetence of USPS. I will never use them again for anything other than throwing away the 18lbs of junk mailers they manage to deliver on time, everytime.
