Athlon customer service

[Lobo2087]

My experience dealing with athlon customer service warranty is below. I hope it helps someone decide where they should or should not spend their money when considering glass for a rifle

April 21 at 2037 i sent an initial email reporting my athlon helos had developed black specs in the focal field

April 22 at 0553 i received a reply and form to fill out telling me to fill out and send for warranty check

April 27th I mailed the scope fully expecting this to be the "normal" who knows how the hell long warranty service experience

April 30 scope arrived olathe in the am

April 30 at 1453 I sent an email query asking about average turn around time expecting to use a spare scope for a hunt I have approaching

May 1 at 1128 I received a reply from athlon telling me they received mine and had already mailed me a new scope AND gave me the ups tracking number

May 5 just before noon, my doorbell rings and ups puts my new scope in my hands

UNBELIEVABLE customer service by athlon. The scopes are excellent but the service alone is well worth the money spent purchasing an athlon.

Thank you,
Richard

 

[AZ_Five56]

Great to know! I've never used Athlon, but I've heard good things. A lot of scope manufacturers these days offer a lifetime warranty, even extending past the original owner. Vortex, Burris and Leupold come to mind, but I doubt many of them are as fast as you experienced with Athlon.

 

[Az desert rat 1]

A company that stands behind their product and warranty, with fast customer service. Good to hear.

 

[admin]

IIRC, Athlon was a group of former Bushnell employees that started the company. I have several of the higher-end Athlon scopes and they are worth every penny spent on them. Definitely the leader right now in value-for-the-money in optics.

 

[Maestro]

When I saw the title I thought it was going to be a bash on Athlon LOL. I am interested in one of their mini red dots and am glad to see that their customer service is top notch.

 

[Stray Horse]

Thanks for the write-up I was interested in one.

 

[xerts1191]

:clap:

 

[samnev]

Thanks for the write up. Was thinking about buying one myself.

 

[Tenring]

That is good stuff, thanks for sharing.

 

[tobylazur]

That's good news. I bought an Athlon scope last year after going between that or another Vortex. So far I've been pleased with it.

 

[pneuby]

It certainly warms the heart to read about a company that's doing it RIGHT